![]() ![]() Now select Advanced options and click on Startup Settings. Your computer should now restart to boot options so click on Troubleshoot. Contact your ISP to get a public IPv4 address. With Windows 10 running, click the Power button in the bottom right corner, hold Shift on your keyboard, and click Restart. ![]() From there, select Windows Security and navigate to Virus & Threat Protection. If you have a double NAT with your ISP, it might prevent you from connecting. Go to Settings and click on Update & Security.If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4.Make sure you don't have any DMZ host configured in your router settings. If you are trying to connect to Shadow or another cloud service: ![]() You'll need to get your own dedicated router.
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